Frequently Asked Questions

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Frequently Asked Questions

Returns

Returns

How can I return my parcel?

Have you received a parcel from a webshop that needs to be returned? Then follow these steps:

Do you have a return label from the webshop?

  • Stick the return label on the longest side of the box so that the barcode is easily scannable.
  • Find your nearest parcel point here.
  • Take the parcel to the parcel point.
  • The parcel point will scan the code and accept the parcel.
  • The parcel will be returned to the online shop.

Did you not receive a label for the return?

Then you can purchase a label yourself via the DPD Online Shipping Portal. There is a charge for this.


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