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Every day, we deliver thousands of parcels with care and dedication. Most of the time, everything goes according to plan – in our sorting process, on the road, and in our systems. But sometimes, delays can occur due to busy periods, weather, public holidays, or a technical update or disruption. On this page, we’ll keep you informed about anything that may affect your delivery or our digital tools. That way, you always know what to expect.

Delays

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Delays

Delays

On this page you’ll find an overview of current delays in our services. We’re working hard to deliver parcels as quickly as possible and will keep you updated here about any disruptions.

Additional information: around the public holidays our services may differ. On certain days we operate with limited sorting and collections are by appointment only; there is no regular collection. If you do want a collection on these days, please contact your account manager. See the opening schedule below and plan your shipments in good time. For international shipments, you can find the last drop-off day per country before Christmas and New Year via the link below.

Do you have extra volume? Please contact your account manager to discuss the options.

Update 9 January 2026:

By focusing on delivery, we’ve created some breathing room in the network. Therefore, we’re resuming pickups very limitedly and only for selected customers. We will contact those customers directly; we ask all other customers to wait until we reach out. We will collect from DPD Parcel Shops where it’s safe, and deliveries will continue where possible. Please note: the situation remains weather- and region-dependent; minor local delays may occur.

 

 Update 7 January 2026:

Due to ongoing snow and icy conditions, we decide per region and per route whether it is safe to drive. Where it is responsible and accessible, we collect and deliver as usual. In some areas a route may start later, be rescheduled, or be cancelled.

 

What this means for you

  • Local delays are possible. Times in track & trace are indicative while winter weather persists.
  • Pickups at business customers and parcel shops cannot always be guaranteed; here too we make a local safety assessment.
  • Sunday extra delivery: to reduce backlogs, DPD will make additional deliveries this Sunday where it is safe to do so. This helps normalize lead times, but not all backlog will disappear immediately.

 

Helpful tips (recipients)

  • Take a quick look outside. If your street is icy or impassable, our driver cannot deliver safely.
  • Keep an eye on MyDPD. Track your parcel and, where possible, choose a parcel shop or locker if that suits you better.
  • Add a delivery instruction to your order—e.g., a short note for the driver (doorbell, entrance, floor).

 

Helpful tips (senders)

  • Set realistic expectations. Communicate in your checkout that delivery may be delayed due to winter weather.
  • Make your site accessible. Keep the driveway, loading area, and entrance clear of snow/ice for safe pickup.
  • Volume handover: while last-mile capacity is under local pressure, pickup may be rescheduled or not take place; we will inform you as soon as possible.

 

Stay informed

MyDPD/track & trace: the most up-to-date status and choices for recipients.

DPD Insights/Pakketupdate (business): current operational notices and shipment overviews.

 

We understand this may cause inconvenience and we are doing everything we can to deliver parcels as quickly and safely as possible. Thank you for your understanding.

12th of August: Warning: phishing messages in circulation

We are currently seeing phishing SMS and email messages being sent in the name of DPD. These messages often come from an international phone number that is not ours, contain links to fake websites, and ask for personal information or to reschedule a delivery.

Our advice:

  • Do not click on links in these messages
  • Always check that the email address ends with @dpd.nl
  • Only schedule deliveries via dpd.nl or the official DPD app
  • Call us only on our official phone number 085-0022222

Russia:

We suspended all Geopost shipments to and from Russia on February 28th, 2022. 

Worldwide:

Geopost has decided it will not ship parcels to Cuba, South Sudan, North Korea, Myanmar (Burma) and Syria. Should you wish to ship your products to these countries, this is not possible trough DPD.

Insights Insights

No disruptions at the moment

pickup pickup

Public holidays vary by country and can affect the delivery of international parcels. This overview shows when and where delays may occur. You can download the file below.